- Uber filed a lawsuit against her rival Dobordash Food Food on Friday, seeking unspecified damage.
- Uber says Dobordash has cost Uber millions of dollars in revenue through anti-competitive practices.
- A spokesman for Doordash told Business Insider that Uber’s claims are without merit.
Uber Technologies, on Friday, filed a lawsuit against its rival for food distribution, Dobordash, Inc., accusing DOordas of anti-competitive business practices that Uber says it blows costs for restaurants and customers.
In the complaint, Uber claims that Dobordash, the largest provider of restaurant delivery services in the United States, has “drafted and engaged in an illegal scheme to stall competition with Uber Eats”, making it difficult and difficult Expensive for partnership restaurants with more than a delivery service and allowing the delivery giant to load customers higher fees for “lower quality service”.
“Restaurants simply cannot afford to stand for doordash, and find themselves powerless to choose the service or services that are best for their market businesses for the distribution of first parties,” read the complaint, reviewed By Business Insider ,. “Uber restaurant caregivers They have reported to feel like they have a ‘weapon in their heads’, that Dobordash is a ‘monopolist’, and that they are being bullied by Dobordash. But most restaurants have no significant opportunity to resist the doors, given the power it has through the DOordash app in the distribution of third parties. “
The complaint says that the alleged behavior of the anti-competitive Dobordash has cost millions of Uber in the course of completed and possible income. The lawsuit requires unspecified damage and aims to force the doors to change its business practices.
“The Uber case has no merit,” a spokesman for Doordash Business Insider told. “Their claims are unfounded and based on their inability to provide traders, customers or couriers a quality alternative.”
Since November, the Earnest Analytics data firm reports that Dobordash controls 62.7%of the country’s country’s delivery market, followed by Ubereats, which holds 25%, and Grubhub with 6.2%. A 2024 report on Mystery Buyers’ data from Intauch Insight, who collected experiences from 300 delivery messages from the three main distribution platforms, found the doordash directions in customer satisfaction, with the application that offers more promotions, Sent to the right location and giving the correct food more often than other big competitors.
The report revealed that the doordash also dramatically exceeded his competitors at the time of delivery, with an average expectation of 26 minutes and 24 seconds. The average delivery time of Grubhub was 35 minutes and 49 seconds, while Uber Eats was 38 minutes and 4 seconds, for intuch insight.
While the demand for third-party delivery services remains high-doordash reported an 18% increase of orders from year to year in its third quarter of 2024, with revenue growing 25% to $ 2.7 billion, reported BI earlier-criticism on fees charged by applications is not new. Customers can be loaded as much as the cost of their meal to order using a submission application compared to menu prices, and some restaurant owners find the apps of abbreviated app on their limits to be a lot to be Sustainable, previously reported bi.
“We have heard more and more complaints from the restaurants that Dobordash tactics are limiting that freedom and punishment of searching for best options,” said Sarfraz Mardia, the head of America for distribution at Uber, in a Business statement Insider. “We hope that this appearance ends those unfair practices so that restaurants can choose what is best for them without fear of punishment or punishment.”